1111 Bayhill Drive, Suite 450
San Bruno, CA 94066
P: (800) 644-8494
E: info@allegrocredit.com

For Merchants

Q.As a merchant, what information do I need to apply as a partner with Allegro Credit?

A. To become a Provider with AllWell, you need to submit the following documents:

  1. Our Provider Agreement
  2. A voided check of the desired bank account to send ACH funds
  3. A W-9 with signatures of all owners and/or primaries.
Once we have received all necessary documents, it takes approximately 24-48 business hours to process the application and if approved, set up your User ID and account.


Q.What are your rates and fees?

A. Allegro Credit offers standard installment product options with fixed APR terms. The customer's interest rate will not change, nor will the interest accumulate like a credit card. Promotional financing product options are also available. Contact your Allegro Credit representative for more details.


Q.Can a customer apply for financing at home?

A. When using the new AllWell portal, the 'Leads' section can be used to get a customer approved for financing before they even attend their appointment. A provider-specific URL allows the customer to fill out and submit a real-time credit application - and once approved, that financing can only be used at your store.


Q.How can we show the customer estimated monthly payments?

A. Using the Payment Calculator located on the left side of your Dashboard, you may enter in an Amount to be Financed, and the calculator will show you the terms that are available with the estimated monthly payment. You can use this tool to help the customer decide which term length best fits their needs.


Q.How quickly can I receive funds for an Allegro Credit loan?

A. Merchants will have funds for an Allegro Credit loan deposited into their bank account within 2 business days.


Q.If a customer returns a product, how do I return the funded amount?

A. If the product is accepted back as a valid return, you will then issue an email to the Credit Team authorizing an ACH to withdraw the amount funded. The customer would be refunded any payments made to AllWell. Any possible restocking/return fees are to the provider's policy and are up to the provider to collect.


Q.Is my personal information secure with Allegro Credit?

A. Yes. We do our best to keep your personal information safe and secure through our in-house database server.

For Customers

Q.As a customer, what information do I need to apply for financing with Allegro Credit?

A. Required information may vary depending on the product you wish to finance. Generally, you will be prompted to enter the following information:

  • First and last name
  • Social Security Number
  • Date of Birth
  • Address
  • Annual Income


Q.Does Allegro Credit report to credit bureaus?

A. Yes. This will help the customer build their credit score as they meet their monthly payments.


Q.Where can I review my Allegro Credit account and current balance?

A. You can login to our customer portal by entering your Account number, Zip Code, and Social Security Number. You can check your account balance, update your information, and make online payments.


Q.I can't log into my Allegro Credit account online. What do I do?

A. Please call us at 800-644-8494 x230 if you need assistance logging into the customer portal.


Q.Is my personal information secure with Allegro Credit?

A. Yes. We do our best to keep your personal information safe and secure through our in-house database server.


Q.What is Allegro Credit's privacy policy?

A. We know that you care how information about you is used and shared, and we appreciate your trust that we do so carefully and sensibly. Please review our privacy policy. By visiting this site, you are accepting the practices described in this Privacy Notice.


Q.What are Allegro Credit's Terms of Service?

A. We know that you care how information about you is used and shared, and we appreciate your trust that we do so carefully and sensibly. Please review our privacy policy. By visiting this site, you are accepting the practices described in these Terms of Service.

Make a Payment

Q.How do I make a payment?

A. There are three ways to make a payment:

  1. Online. One option for payment processing is online at Allwell.allegrocredit.com. Select Customer Payments and you will be prompted with the account number, Zip code and SSN.
  2. By Phone. They may also make payments by calling our Customer Service Department at:
    800-644-8494 ext. 230
  3. By Mail. Checks can be mailed to:
    P.O Box 842408
    Los Angeles, CA 90084


Q.When are my payments due? Will you send me payment reminders?

A. The scheduled monthly payments are listed on the contract in the Truth-In-Lending Disclosures section. This section states the day of each month the payment is due as well as the amount. You should also receive a coupon book 2-3 weeks after funding has occurred. This coupon book has a perforated slip for each month of the loan listing the due date, amount due, and amount due if the payment is made late. It also lists the account number and includes the address to mail the payment.


Q.What if I need more time to make my payment?

A. The due date cannot be changed further than the 45th day from date of delivery. All due-date change requests need to be in writing and can be sent to our Customer Service department via:


Q.Are there any penalties for paying off my loan early?

A. Customers may make early payments and payoff their loan early with absolutely no penalty.